Privacy Policy

Effective Date: August 2, 2026

TEXTIL HOGAR 33 POR 100 SL (“we,” “our,” or “us”) operates the ecommerce website www.textilhogar33.com (the “Site”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, purchase our kitchen textiles, or interact with us.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Site.

1. DATA CONTROLLER

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), the entity responsible for your personal data is:

  • Company Name: TEXTIL HOGAR 33 POR 100 SL
  • Registered Office Address: Calle Sevilla 35, 29009 Málaga, Spain
  • Contact Phone: +(34) 951 290 000
  • Contact Email: ossgro@textilhogar33.com

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site, including:

A. Personal Data You Provide to Us

This is information by which you may be personally identified, which you voluntarily provide when registering an account, placing an order, subscribing to newsletters, or contacting customer support:

  • Identity Data: First name, last name, username, or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Bank account and payment card details (processed securely via our third-party payment gateways).
  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.
  • Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Communications Data: Your preferences in receiving marketing from us and your communication choices.

B. Automated Information Collection

As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Usage Data: Information about how you use our website, products, and services, such as pages viewed, time spent on pages, and click paths.

C. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies to distinguish you from other users, optimize site functionality, and analyze web traffic. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

3. LEGAL BASIS FOR PROCESSING YOUR DATA

Under the European Union GDPR, we only process your personal data when we have a valid legal basis to do so. Depending on the circumstance, we rely on the following bases:

  • Performance of a Contract: To process and deliver your orders, manage payments, and maintain your store account.
  • Consent: When you explicitly opt-in to receive our promotional newsletters or accept non-essential cookies. You can withdraw consent at any time.
  • Legitimate Interests: To improve our website services, monitor security, prevent fraud, optimize customer service, and conduct internal business analysis.
  • Compliance with Legal Obligations: To comply with statutory requirements, such as tax regulations, financial accounting, and legal mandates from Spanish or European authorities.

4. HOW WE USE YOUR INFORMATION

We use the information we collect to run our daily operations and provide a seamless shopping experience. Specific uses include:

  • Order Fulfillment: Processing your purchases, verifying payments, arranging shipping, managing returns, and sending order updates.
  • Account Management: Creating, maintaining, and securing your personal user profile on our platform.
  • Customer Support: Responding to your inquiries, troubleshooting technical issues, and resolving complaints.
  • Marketing Communications: Sending promotional emails about new product drops, special offers, or kitchen textile tips, provided you have consented to receive them.
  • Site Improvement: Analyzing website performance data to enhance our user interface, update product inventory, and optimize marketing strategies.
  • Security and Fraud Prevention: Monitoring for suspicious activity, protecting our intellectual property, and ensuring the safety of transactional data.

5. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We share your information only with trusted service providers who help us operate our business:

  • Payment Processors: To securely manage online transactions (e.g., credit card clearing services).
  • Shipping and Logistics Partners: To print delivery labels, fulfill shipments, and transport orders to your designated address.
  • IT and Cloud Service Providers: To host our website, manage databases, maintain server security, and offer technical infrastructure.
  • Marketing and Analytics Partners: To deploy email newsletters, monitor web traffic patterns, and run specialized ad campaigns.
  • Legal and Regulatory Authorities: When required by law to comply with judicial proceedings, court orders, or tax audits in Spain or the wider EU.

All third-party service providers are contractually bound to protect your data and are prohibited from using your personal data for any purpose other than providing services to us.

6. INTERNATIONAL DATA TRANSFERS

TEXTIL HOGAR 33 POR 100 SL is based in Spain, and your data is primary processed and stored within the European Economic Area (EEA). If any of our service providers transfer or store data outside the EEA, we ensure that appropriate safeguards are implemented. This includes checking for adequacy decisions by the European Commission or utilizing Standard Contractual Clauses (SCCs) to guarantee a level of data protection equivalent to that inside the EU.

7. DATA SECURITY

We have implemented robust technical, administrative, and physical security measures designed to protect your personal information from accidental loss, unauthorized access, alteration, disclosure, or destruction.

  • Our website uses Secure Socket Layer (SSL) encryption for all data transfers.
  • Payment transactions are handled through secure, PCI-compliant gateways.
  • Access to your personal data is restricted to authorized employees and contractors who need the information to perform their duties.

However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. DATA RETENTION

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

  • Order Information: Kept for the duration required by Spanish commercial and tax laws (typically up to 6 years following the transaction).
  • Account Profiles: Retained as long as your account remains active or until you request its deletion.
  • Marketing Preferences: Kept until you choose to unsubscribe from our communications or withdraw your consent.

9. YOUR GDPR PRIVACY RIGHTS

If you are a resident of the European Economic Area (EEA), you have specific rights regarding your personal data under the GDPR. You may exercise these rights at any time by contacting us:

  • Right of Access: You have the right to request copies of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data under certain conditions, such as when it is no longer needed for the contract.
  • Right to Restrict Processing: You can ask us to suspend the processing of your personal data in certain scenarios.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, in a structured, commonly used, machine-readable format.
  • Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
  • Right to Withdraw Consent: If we rely on your consent to process data, you can withdraw it at any time without affecting the lawfulness of processing done prior to withdrawal.

To exercise any of these rights, please email us at ossgro@textilhogar33.com or call us at +(34) 951 290 000. We will respond to your request within 30 days. We may ask for specific information to confirm your identity before fulfilling the request.

You also have the right to lodge a complaint with a supervisory authority if you feel your data has been mishandled. In Spain, the relevant authority is the Agencia Española de Protección de Datos (AEPD) at www.aebd.es.

10. CHILDREN’S PRIVACY

Our Site is designed for adult consumers and is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we become aware that we have inadvertently collected personal data from a child under 18 without verified parental consent, we will delete that information from our servers immediately.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, plug-ins, or social media applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our operational practices, technological updates, or legal obligations. Any changes we make will be posted on this page with an updated “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. CONTACT INFORMATION

If you have any questions, concerns, comments, or complaints about this Privacy Policy or our privacy practices, please contact us through any of the channels below:

  • Postal Mail: TEXTIL HOGAR 33 POR 100 SL, Calle Sevilla 35, 29009 Málaga, Spain
  • Phone Support: +(34) 951 290 000
  • Email Support: ossgro@textilhogar33.com