Effective Date: August 2, 2026
1. Overview of the Agreement
These Terms of Service (hereafter referred to as “Terms”) constitute a legally binding agreement between you, the user and customer, and TEXTIL HOGAR 33 POR 100 SL, a registered business located at Calle Sevilla 35, 29009 Málaga, Spain, operating the e-commerce website www.textilhogar33.com (hereafter referred to as “the Site”). All interactions, purchases, account registrations and browsing activities conducted on this Site are governed by the full content of these Terms, as well as the supplementary policies referenced within this document. By accessing, browsing, creating an account, submitting orders or using any services offered on the Site, you confirm that you have read, understood and agreed to be bound by every provision outlined in these Terms, without any reservations. If you do not accept all clauses of these Terms, you are not authorized to continue accessing any pages, services or product listings on the Site.
TEXTIL HOGAR is a Spain-based kitchen textile brand founded to address the widespread market gap for durable, stylish, and eco-friendly kitchen cloths that can stand up to the demands of daily messy cooking. Every product sold on the Site, ranging from insulated gloves, placemats, cleaning rags, tablecloths to other curated kitchen textile goods, is tested through hundreds of simulated home cooking sessions to ensure items are stain-resistant, long-lasting, gentle on skin, and aligned with the quality standards our brand has established since launch. Our core mission is to deliver premium kitchen textiles at fair, accessible prices, working closely with local fabric workshops across Spain to cut unnecessary intermediate costs for every customer.
2. Eligibility to Use the Site
To use the services on [www.textilhogar33.com], you must be at least 18 years of age, or reach the legal age of majority in your region of residence, and hold the full legal capacity to enter into binding purchase agreements. If you are accessing the Site as a representative of a business entity, you confirm that you possess full legal authorization to bind that entity to these Terms, and the liabilities outlined under this agreement will apply both to you personally and the represented business.
We reserve the right to restrict access to any parts of the Site, including the account creation page, order submission function, or exclusive member discount zones, for any user who fails to meet the eligibility requirements, or any user who has violated any provisions of these Terms in previous interactions with our brand. We do not permit users under the age of 14 to create personal accounts on the Site, and we will not collect, store or process personal information of underage users without explicit verifiable parental consent.
3. Account Registration and Security
When you choose to create a user account on the Site, you are required to submit accurate, complete, up-to-date personal information, including your full legal name, valid email address, correct shipping address, active contact phone number, and other necessary details requested during the registration process. You are fully responsible for updating your account information in a timely manner to ensure all records remain accurate for order delivery, after-sales service and order notification purposes.
You hold full responsibility for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, order submissions, information modifications and operations that occur under your account. You agree to immediately notify our official customer service team at ossgro@textilhogar33.com if you detect any unauthorized access, account data leak or suspicious activity related to your account. TEXTIL HOGAR 33 POR 100 SL will not be held liable for any loss or damage arising from your failure to comply with the account security obligations outlined in this section, unless the issue is directly caused by our internal system security loopholes verified through third-party security audits.
We reserve the full right to suspend, temporarily restrict or permanently terminate any user account at our sole discretion, if we determine that the account has submitted false information, conducted fraudulent transactions, violated intellectual property rules, or breached any other clauses in these Terms. Account termination will not relieve you of the liabilities you have already incurred under these Terms prior to the termination date.
4. Product Information, Pricing and Availability
All product listings displayed on [www.textilhogar33.com], including but not limited to insulated gloves, placemats, cleaning rags, tablecloths, new arrival collections and best-selling items, are described as accurately as possible. We have made reasonable efforts to present product colors, material textures, size specifications, functional features and usage scenarios through high-resolution images and detailed written descriptions, but we cannot guarantee that the display effects on your personal electronic device will be 100% identical to the actual product, due to variations in screen calibration, display settings and other uncontrollable technical factors.
All prices listed on the Site are denominated in Euro (EUR), and the displayed prices already include the applicable Spanish value-added tax (VAT) required by local laws, unless otherwise explicitly noted on the specific product page. Shipping fees, customs duties for cross-border orders, and additional service surcharges for special delivery requests will be calculated separately at the checkout page, based on your selected shipping address and delivery method. We reserve the right to adjust product prices on the Site at any time, without prior notice to users; the price applied to your order will be the exact amount displayed at the moment you successfully submit your confirmed order.
We cannot guarantee 100% constant availability of all products listed on the Site. We will clearly mark out-of-stock status on relevant product pages, and for orders that are affected by unexpected inventory shortages after submission, our customer service team will contact you within 2 working days to offer options including full refund, equivalent product replacement, or delayed delivery arrangement for restocked items. TEXTIL HOGAR 33 POR 100 SL will not be held liable for any indirect loss caused by product availability fluctuations, within the scope permitted by applicable Spanish consumer protection laws.
5. Order Submission and Payment Terms
When you submit an order on the Site, this action constitutes a formal purchase offer made to TEXTIL HOGAR 33 POR 100 SL. We reserve the right to accept or reject your order for any reasonable reason, including but not limited to product inventory errors, pricing display mistakes, suspected fraudulent transaction records, and situations where we cannot complete the delivery to your specified address. The formal legally binding purchase agreement between you and our brand comes into effect only after we have successfully processed your payment and sent you an official order confirmation email to your registered email address.
For payment methods, we support all mainstream secure payment solutions, including major credit cards, debit cards, authorized third-party digital payment platforms recognized under Spanish e-commerce regulations. You confirm that the payment card or payment account you use to settle the order is legally owned by you, or you have obtained explicit authorization from the account holder to complete the transaction. All payment information you submit during the checkout process will be processed through encrypted, PCI-compliant security channels, and we will not store your full sensitive payment card details on our local servers.
If we detect any abnormal payment activity, suspected unauthorized use of payment methods, or order information that does not match regular consumption patterns, we reserve the right to temporarily freeze the relevant order, and contact you for identity verification before proceeding with order fulfillment. For orders that fail payment verification, we will cancel the order and issue a full refund to your original payment method within 7 working days.
6. Shipping, Delivery and Risk Transfer
We arrange order shipment according to the delivery method you select at checkout, and all orders placed from within Spain will be dispatched within 3 working days after the order confirmation is issued. For cross-border international orders, the dispatch time may extend to 5 working days, and you will be notified via email if there are any expected delays beyond our standard processing timeline. The estimated delivery time displayed on the Site is for reference only, and the actual delivery time may be affected by objective factors such as logistics company operation schedules, customs clearance procedures, extreme weather conditions, or local public health emergencies. We will not be held liable for any losses caused by delivery delays that are outside our reasonable control.
The risk of loss, damage or theft of the ordered products will be fully transferred to you once the logistics courier successfully delivers the parcel to your specified shipping address. It is your responsibility to inspect the outer packaging and the integrity of the products immediately after receiving the parcel. If you find that the packaging is severely damaged, or the products inside are defective or missing, you must take photographic proof and contact our customer service team at ossgro@textilhogar33.com within 48 hours after delivery, so that we can launch a follow-up investigation with the logistics provider and arrange a replacement or refund for eligible cases.
All shipping documents and related logistics information will be synchronized to your personal account order page, and you will receive real-time update notifications via email for every key node of the shipment process, including dispatch notice, tracking number upload, and out-for-delivery reminder.
7. Return, Refund and Exchange Policy
Our return and refund service follows the regulations outlined in our public Refund and Returns Policy, which is fully accessible on the Site. For products that do not meet your expectations, you can apply for a return within 14 calendar days after you receive the parcel, as long as the products are kept in their original unused condition, with all attached tags, packaging and accessories intact. Customized personalized kitchen textile products that are produced according to your exclusive design requirements are not eligible for unconditional return, to comply with Spanish consumer protection regulations.
After we receive and inspect the returned products to confirm they meet the return eligibility standards, we will process the full refund (excluding the original shipping fee, unless the return reason is caused by our side product quality error) to your original payment method within 14 working days. The time for the refund amount to arrive in your account depends on the processing speed of your payment service provider. For products that are confirmed to have manufacturing defects, we will fully cover the return shipping cost for you, and offer the options of free product replacement, full store credit or full refund as you prefer.
We do not accept unauthorized returns sent to any address other than the official return address notified by our customer service team, and any unnotified unauthorized returns will not be processed for refund.
8. Intellectual Property Rights
All content published on [www.textilhogar33.com], including but not limited to website layout design, text descriptions, product images, brand logos, banner slogans, video materials, interface code, graphic designs, and all text content on the About Us, New Arrivals, Best Sellings pages, is the exclusive intellectual property of TEXTIL HOGAR 33 POR 100 SL. These intellectual properties are protected by Spanish copyright laws, European Union intellectual property regulations and relevant international copyright treaties.
Without obtaining our explicit written authorization in advance, you are not permitted to copy, modify, distribute, publicly display, republish, upload, transmit, scrape for commercial use, or create derivative works based on any of the protected content on the Site. Any unauthorized infringement of our intellectual property rights will constitute a violation of these Terms, and we reserve the right to pursue all legal remedies, including claims for economic compensation, against the infringing party according to applicable laws.
You may not use our brand name TEXTIL HOGAR, our website domain name, or any of our brand trademarks in any misleading, defamatory, or unauthorized commercial scenarios, for any purpose outside the normal scope of browsing and purchasing products on our official Site.
9. User Conduct and Prohibited Activities
When using the Site services, you agree not to conduct any activities that violate applicable local, national or international laws and regulations, or any activities that damage the normal operation of the Site and the legitimate rights of other users. Explicitly prohibited activities include but are not limited to:
- Uploading or transmitting malicious computer viruses, malware, or any code that may damage, disrupt, or interfere with the normal function of the Site server, related backend systems, or the devices of other users.
- Conducting unauthorized data scraping, automated bot access, or any activity that exerts excessive load pressure on our Site server without our prior written permission.
- Submitting false order information, conducting fraudulent transaction activities, or impersonating other individuals or business entities to obtain unauthorized benefits.
- Publishing defamatory, infringing, obscene, illegal, or harmful content through any interactive sections on the Site, including product review zones.
- Circumventing our access restriction measures, attempting to break into the Site backend system, or accessing data that you are not authorized to obtain.
- Reselling the products purchased from our Site at extremely inflated prices for unfair commercial profit, or using our products for illegal activities that violate public order and good customs.
Once we confirm that you have conducted any of the prohibited activities listed above, we reserve the right to immediately terminate your user account, permanently restrict your future access to the Site, and reserve the right to report the relevant situation to the local law enforcement authorities if the activity involves illegal violations.
10. Disclaimer of Warranties
The Site and all services, products, content published on [www.textilhogar33.com] are provided on an “as is” and “as available” basis, without any explicit or implied warranties, beyond the scope mandated by the mandatory provisions of applicable Spanish consumer protection laws. TEXTIL HOGAR 33 POR 100 SL does not guarantee that the Site will run uninterrupted, 100% error-free at all times, or that the Site server will be completely free of viruses or other harmful components. We will make every reasonable effort to ensure the stability of the Site operation, but temporary service interruptions may occur for reasons including regular system maintenance, server upgrade, or network failure outside our control.
We do not make implicit warranties for the merchantability, suitability for a specific usage scenario of the products, beyond the quality promises we explicitly stated on the corresponding product description pages. All product quality guarantees are subject to the official product warranty rules that are clearly published on the Site.
11. Limitation of Liability
To the fullest extent permitted by applicable Spanish laws, TEXTIL HOGAR 33 POR 100 SL shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Site services or the products purchased from the Site, including but not limited to loss of expected profit, loss of business opportunity, data loss, emotional distress loss, even if we have been notified in advance of the possibility of such damages. Our total aggregate liability for all types of claims related to your order shall not exceed the total actual amount you paid for that specific order that triggers the claim.
This limitation of liability clause does not apply to scenarios where the damage is directly caused by our intentional misconduct or gross negligence, or scenarios where the limitation of liability is prohibited by the mandatory provisions of applicable consumer protection laws.
12. Modification of Terms
We reserve the right to update, modify or adjust the content of these Terms of Service at any time according to business operation needs, legal requirement changes, or site function upgrades. When we make adjustments to these Terms, we will update the “Effective Date” mark at the top of this page, and publish the revised version on the Site. For major revisions that affect your core rights and interests, we will also send a notification email to all registered users to remind you of the changes. Your continued access to the Site, placing new orders, or using our services after the revised Terms are published will be regarded as your full acceptance of the modified new Terms.
If you do not agree to the content of the revised Terms, you shall stop using all services on the Site immediately, and you have the right to submit an application to close your registered user account.
13. Governing Law and Dispute Resolution
These Terms of Service are governed by and interpreted in accordance with the laws of the Kingdom of Spain, excluding its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms, the use of the Site, or the purchase of products from TEXTIL HOGAR 33 POR 100 SL shall first be resolved through friendly negotiation between both parties. You can contact our customer service team at +(34) 951 290 000 or ossgro@textilhogar33.com to submit your dispute appeal, and we will arrange a dedicated staff to follow up your case within 3 working days.
If the dispute cannot be resolved through friendly negotiation within 30 days after you submit the appeal, both parties agree that the exclusive jurisdiction for all litigations related to the dispute shall be the competent courts located in Málaga, Spain. This clause does not affect any mandatory consumer rights protection provisions that you are entitled to enjoy under the applicable local laws of your residence.
14. Contact Information
If you have any questions, feedback or consultation about any content of these Terms of Service, you can reach out to our official team through the following channels:
- Registered Business Name: TEXTIL HOGAR 33 POR 100 SL
- Office Address: Calle Sevilla 35, 29009 Málaga, Spain
- Contact Phone: +(34) 951 290 000
- Official Email: ossgro@textilhogar33.com
- Website: www.textilhogar33.com
We will respond to all formal inquiries related to these Terms within 5 working days after receiving your submission.
15. General Provisions
If any single clause of these Terms is determined to be invalid, illegal or unenforceable by a competent court, the remaining clauses of these Terms shall remain in full force and effect, and will not be affected by the invalidation of the single clause. No delay or failure of TEXTIL HOGAR 33 POR 100 SL to exercise any rights or remedies stipulated in these Terms shall constitute a waiver of that right or remedy. These Terms of Service, together with all other public policies referenced within this document, constitute the entire complete agreement between you and our brand, and supersede all previous oral or written understandings, communications and agreements related to the use of the Site services.