Shipping Policy

Effective Date: August 2, 2026

Welcome to TEXTIL HOGAR 33 POR 100 SL (textilhogar33.com). We are dedicated to delivering our premium, durable kitchen textiles right to your doorstep in a safe, timely, and efficient manner.

This Shipping Policy outlines our shipping procedures, estimated delivery timelines, destinations, and costs. By placing an order on our Site, you agree to the terms and guidelines detailed below.

1. ORDER PROCESSING TIME

All orders are processed and packed at our central warehouse in Málaga, Spain, before being handed over to our courier partners.

  • Standard Processing: Orders are typically processed within 1 to 3 business days (excluding weekends and Spanish national holidays) after your payment is successfully verified.
  • Peak Seasons: During high-volume periods, such as major sales, product drops, or holiday seasons, processing may take up to 5 business days.
  • Order Confirmation: You will receive an automated confirmation email immediately after placing your order. A second email containing tracking information will follow once your package is dispatched.

2. SHIPPING DESTINATIONS

We currently provide shipping services across Spain (Mainland and Balearic Islands) and to select international destinations within the European Union (EU).

  • Spanish Mainland & Balearic Islands: Full coverage via local courier networks.
  • Canary Islands, Ceuta, and Melilla: Please note that shipping to these regions may require additional custom clearances, documentation, and specific transit fees.
  • International EU Shipping: We ship to countries within the European Union, including France, Germany, Italy, Portugal, and others.
  • Rest of the World: We currently do not offer standard shipping outside the European Union. If you live outside the EU and wish to purchase our products, please contact our customer support team directly to evaluate specialized freight solutions.

3. SHIPPING RATES AND DELIVERY ESTIMATES

Shipping rates and estimated delivery windows are calculated based on the package weight, dimensions, and final destination. Exact costs will be detailed at the checkout page before payment.

A. Domestic Shipping (Within Spain)

  • Standard Shipping (Mainland): Delivery within 3 to 5 business days.
    • Flat rate: 4,50 € for orders under 50,00 €.
    • Free Standard Shipping: Valid on all orders over 50,00 € bound for mainland Spain.
  • Express Shipping (Mainland): Delivery within 1 to 2 business days.
    • Flat rate: 7,50 €.
  • Balearic Islands, Canary Islands, Ceuta & Melilla: Delivery within 5 to 8 business days.
    • Flat rate starts at 9,00 € depending on the weight of the parcel. Free shipping thresholds do not apply to these regions.

B. International Shipping (Within the European Union)

  • Standard EU Shipping: Delivery within 5 to 10 business days.
    • Flat rate: 12,00 € for orders under 100,00 €.
    • Free EU Shipping: Valid on all orders over 100,00 €.
  • Express EU Shipping: Delivery within 2 to 4 business days.
    • Flat rate: 22,00 €.

Please note that delivery timelines are estimates provided by courier companies and are not absolute guarantees. Unexpected courier delays due to severe weather conditions, labor strikes, or sorting facility backlog may occur.

4. TRACKING YOUR SHIPMENT

We believe in complete transparency, allowing you to follow your kitchen textiles every step of the way.

  • Once your package leaves our Málaga warehouse, you will receive an email containing a unique tracking link and tracking number.
  • You can click the link to see real-time movements via the courier’s official portal.
  • Please allow up to 24 hours from receiving the email for the tracking information to update on the carrier’s system.

5. DELIVERY ISSUES AND UNDELIVERABLE PACKAGES

It is the responsibility of the customer to ensure that the provided shipping address is complete, accurate, and safe for delivery.

  • Incorrect Addresses: If a package cannot be delivered due to an incorrect, incomplete, or misspelled address provided by the customer, the package will be returned to our warehouse. The customer will be responsible for paying the original shipping fee as well as the new shipping charges to re-send the items.
  • Unclaimed Packages: Couriers usually make up to two or three delivery attempts. If you are not home, they will leave a note or send an SMS with instructions to pick up the package from a local service point. If the package remains unclaimed and is returned to us, a restocking fee of 5,00 € plus return shipping fees will be deducted from your final refund.

6. LOST, STOLEN, OR DAMAGED PACKAGES

TEXTIL HOGAR 33 POR 100 SL partners with reliable transport carriers, but accidents can happen during transit.

  • Damaged Packages: If your package arrives visibly damaged, torn, or crushed, please take photos before opening it. Contact our support team within 48 hours of delivery. As stated in our Refund and Returns Policy, a physical return of the item is required for a replacement or store credit.
  • Lost or Stolen Packages: If your tracking history states that your package was delivered, but you have not received it, please check with neighbors, building managers, or your local mail drop point first. If the package is still missing, contact us immediately. We will initiate a formal investigation with the carrier. Please note that investigations may take up to 10 business days to complete.

7. CUSTOMS, DUTIES, AND TAXES

  • Within the EU: For orders shipped within Spain and the European Union, value-added tax (IVA) is included in the checkout price. No additional customs duties or import taxes will be collected upon delivery.
  • Special Territories: For shipments to the Canary Islands, Ceuta, Melilla, or any external territories, the buyer is considered the importer of record. You may be required to pay local import taxes, customs clearance fees, or administrative tariffs mandated by local authorities upon arrival. We have no control over these charges and cannot predict their amount.

8. CONTACT INFORMATION

If you have any questions regarding your shipment, need to alter an address before dispatch, or require help tracking an ongoing order, please contact our team:

  • Company Name: TEXTIL HOGAR 33 POR 100 SL
  • Warehouse & Office Address: Calle Sevilla 35, 29009 Málaga, Spain
  • Customer Support Email: ossgro@textilhogar33.com
  • Customer Support Phone: +(34) 951 290 000