Refund and Returns Policy

Effective Date: August 2, 2026

Thank you for shopping at TEXTIL HOGAR 33 POR 100 SL (textilhogar33.com). We take great pride in the quality, craftsmanship, and durability of our premium kitchen textiles. We understand that sometimes an item may not meet your expectations, and we are here to assist you with your return.

Please read this policy carefully before making a purchase. By completing a transaction on our Site, you agree to the terms outlined below.

1. GENERAL RETURN WINDOW

We offer a 30-day return policy. This means you have exactly 30 calendar days from the date you received your package to request a return. Any return requests submitted after this 30-day window will unfortunately not be accepted.

2. STRICT NO-REFUND-WITHOUT-RETURN POLICY (MANDATORY PHYSICAL RETURN)

To maintain fairness, prevent fraudulent claims, and ensure quality control, TEXTIL HOGAR 33 POR 100 SL enforces a strict No-Refund-Without-Return policy.

  • No Exceptions: Under no circumstances do we issue “refund-only” resolutions where a customer retains the merchandise and receives a monetary refund.
  • Physical Inspection Required: To qualify for any refund, store credit, or exchange, the item must be physically shipped back to our warehouse, received by our logistics team, and thoroughly inspected.
  • Damaged or Defective Items: Even if an item arrives damaged, defective, or incorrect, you must still return the physical item to us using a prepaid shipping label provided by our customer support. We do not issue monetary compensation based solely on photographic or video evidence.

3. RETURN ELIGIBILITY AND CONDITION

To be eligible for a successful return and subsequent refund, your item must arrive at our warehouse in its original, sellable condition. The criteria include:

  • The item must be completely unused, unwashed, and free from any kitchen stains, odors, or pet hair.
  • The item must be in its original packaging with all product tags, labels, and inserts fully intact.
  • The original sales receipt, invoice, or proof of purchase must be included inside the return package.

We reserve the right to refuse a return or issue only a partial store credit if the item shows signs of wear, washing, alteration, or damage caused by the customer.

4. HOW TO INITIATE A RETURN

To start the return process, please follow these precise steps:

  1. Contact Support: Send an email to our dedicated customer support team at ossgro@textilhogar33.com or call us at +(34) 951 290 000. Provide your full name, order number, and the specific items you wish to return.
  2. Review and Approval: Our team will review your request within 2 business days. If eligible, we will email you a Return Merchandise Authorization (RMA) form along with detailed instructions.
  3. Package Your Items: Securely pack the items in their original packaging. Include the completed RMA form inside the box.
  4. Ship the Package: Drop off the package at an authorized postal service station or courier point. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. RETURN SHIPPING COSTS

  • Customer Remorse: If you are returning an item due to a change of mind, incorrect size selection, or personal preference, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
  • Company Error or Faulty Products: If you receive a defective item, a damaged product, or the wrong order due to our error, we will provide a prepaid shipping label via email. However, as stated in Section 2, the physical item must still be returned to us before a refund is issued.

6. INSPECTION AND REFUND PROCESSING

Once your return package arrives at our facility, it will undergo a thorough inspection by our quality assurance team.

  • Notification: We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the merchandise.
  • Approved Refunds: If the item passes inspection, your refund will be approved. The purchase amount will automatically be applied to your original method of payment (e.g., credit card, PayPal, or bank transfer).
  • Processing Time: Please allow 7 to 10 business days for your bank or credit card company to process and post the refund to your account.

7. EXCHANGES

We only replace items if they are defective, damaged at transit, or if the incorrect item was shipped to you. If you need to exchange an item for the exact same product, send an email to ossgro@textilhogar33.com to arrange the physical return and subsequent replacement drop.

8. NON-RETURNABLE AND SALE ITEMS

Certain types of items cannot be returned or refunded:

  • Sale and Clearance Items: Only regular-priced items may be refunded. Items purchased during clearance events, end-of-season sales, or marked as “Final Sale” cannot be returned or refunded.
  • Gift Cards: Digital or physical gift cards issued by our shop are entirely non-refundable and cannot be exchanged for cash.
  • Customized Items: Any textile item that has been customized, embroidered, or altered at the customer’s request cannot be returned.

9. LATE OR MISSING REFUNDS

If you have received an approval email from us but have not seen the money in your account yet, please follow these steps:

  1. Check your bank account or credit card statement thoroughly once more.
  2. Contact your credit card company. It often takes some internal processing time before a refund is officially posted.
  3. Contact your bank directly, as processing times vary across different financial institutions.
  4. If you have completed all of these steps and still have not received your refund, please contact us immediately at ossgro@textilhogar33.com.

10. CONTACT INFORMATION

For any questions regarding our return process, physical address verification, or to clarify any terms within this policy, please reach out to our corporate office:

  • Company Name: TEXTIL HOGAR 33 POR 100 SL
  • Physical Address: Calle Sevilla 35, 29009 Málaga, Spain
  • Customer Support Email: ossgro@textilhogar33.com
  • Customer Support Phone: +(34) 951 290 000